Women's Black Leather Long coat

Owned and Operated by Crafted Comforts & Handmade Jackets Ltd

At The Handmade Jackets, your satisfaction is our priority. We understand that sometimes products may not meet your expectations or encounter unforeseen issues. That's why we've crafted a comprehensive Return and Refund Policy to ensure your peace of mind when shopping with us. 

Easy Returns Within 30 Days

Any claims for misprinted/damaged/defective/ items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense

Condition of Returned Items

To qualify for a return, the jacket must meet the following criteria:

• Unworn
• Tags intact
• In its original packaging

Simple Return Process

Initiating a return is hassle-free. Simply contact our dedicated Customer Support Team via email at sales@thehandmadejackets.com to kickstart the process.   

Our team will provide you with a return authorization number and a prepaid return label, making it convenient for you to send the product back to us.

 Refund Process Time

Once we receive and inspect your returned item will be processed and credited back to your original payment method within 10 days.

 Quality Assurance

We take pride in the quality of our products, but we understand that occasionally issues may arise. If you encounter any manufacturing flaws or damages due to shipping, please reach out to us within 24 to 48 hours of receiving your order.

Our team will work closely with you to identify the best course of action, ensuring your concerns are promptly addressed.

 Swift Refund Processing

Once your return is received and verified by our finance team, we'll expedite the refund process. You can expect your refund to be processed within 10 business days from the date we receive your return in our warehouse.

We value your time and aim to make the refund process as seamless as possible.

 No Restocking Fees

We don't impose any restocking fees on returned products. Your satisfaction matters most, and we want to make the return process as straightforward as possible for you.

 Order Modifications and Cancellations

We understand that circumstances may change, which is why we offer a 24-hour window for order modifications or cancellations. Simply reach out to us, and if your order hasn't entered the fulfilment process, we'll accommodate your request without any hassle.

 Damaged or incorrect Items

We take great care to ensure the quality of our products. If you receive an item that is damaged or incorrect, email us immediately at sales@thehandmadejackets.com or call us at +44-7480370684 to resolve the issue through a refund or exchange.

 Dedicated Customer Support

Our dedicated Customer Service Team is here to assist you every step of the way. Whether you have questions about returns, need assistance with an exchange, or want to inquire about your order, we're just an email away.

Email: sales@thehandmadejackets.com
Phone: +44-7480370684
Sales Support Hours: Monday - Friday | 10:00 - 17:00 | London, UK (GMT)

At The Handmade Jackets , we're committed to providing you with exceptional products and service. Your satisfaction is our top priority, and we're here to ensure your good shopping experience with us.

So, shop with confidence knowing that we've got you covered every step of the way.

We deliver products with Free Shipping. However, shipping policies or prices may change without prior notice, so please check our website.