Privacy Policy

Last updated: May 24, 2026

This Privacy Policy describes how thehandmadejackets.com, proudly owned and operated by Crafted Comforts & Handmade Jackets Ltd bearing Company Registration Number: 16388324 (the "Site", "we", "us", or "our"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thehandmadejackets.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us.

Information We Collect Directly from You

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, and security questions.
  • Customer support information including communications you send to us.

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels and similar technologies. Usage Data may include device information, browser information, IP address and other information regarding your interaction with the Services.

Information from Third Parties

We may obtain information from third parties including companies who support our Site (such as Shopify) and payment processors who collect payment information to process your orders.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfil orders, send notifications, manage accounts, and arrange shipping.
  • Marketing and Advertising: To send marketing communications and show relevant advertisements.
  • Security and Fraud Prevention: To detect and take action regarding fraudulent or illegal activity.
  • Service Improvement: To provide customer support and improve our Services.

Cookies

Like many websites, we use cookies on our Site. We use cookies to power and improve our Site and Services, run analytics, and better understand user interaction. You can choose to remove or reject cookies through your browser controls, though this may affect certain functionality.

Our website recognises the Global Privacy Control (GPC) signal. If you notify us of your preference through GPC, we will treat it as a valid request to opt out of sharing/targeted advertising for the associated browser or device. To learn more, visit https://globalprivacycontrol.org/.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors or third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, fulfilment and shipping).
  • Business and marketing partners.
  • Affiliates within our corporate group.
  • Third parties as required by law or in connection with a business transaction.

Your Rights

Depending on where you live, you may have the right to access, delete, correct, or port your personal information, restrict processing, withdraw consent, or lodge a complaint with a data protection authority. To exercise these rights, please contact us using the details below.

International Users

We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Contact Us

Crafted Comforts & Handmade Jackets Ltd
Company Registration Number: 16388324
128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44-7480370684
Email: sales@thehandmadejackets.com