Refund & Return Policy
At The Handmade Jackets, owned and operated by Crafted Comforts & Handmade Jackets Ltd, your satisfaction is our priority. If something isn't right with your order, here is exactly how returns and refunds work.
30-Day Returns
You may request a return within 30 days of receiving your order. To qualify, the jacket must be unworn, with all tags intact, and in its original packaging.
How to Start a Return
Email our Customer Support team at sales@thehandmadejackets.com with your order number. We will reply with a return authorisation number and full return instructions.
Who Pays for Return Shipping
- If your item arrived damaged, defective, or incorrect, we cover the return cost and will provide a prepaid return label.
- If you are returning an item because it does not fit or you have changed your mind, you are responsible for the return shipping cost.
Damaged or Incorrect Items
Please inspect your order on arrival. If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery at sales@thehandmadejackets.com or +44-7480370684 so we can arrange a replacement or refund.
Refund Timing
Once we receive and inspect your returned item, we will process your refund to the original payment method within 10 business days. We do not charge restocking fees.
Order Changes & Cancellations
You can modify or cancel an order within 24 hours of placing it, provided it has not entered fulfilment. Just contact us and we will help.
Contact
Email: sales@thehandmadejackets.com
Phone: +44-7480370684
Support hours: Monday–Friday, 10:00–17:00 (London, UK / GMT)
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