Below FAQ are some common concerns of our clients before purchasing the Jackets
If you have other questions, please just send it to sales@thehandmadejackets.com.
- All
- 🧥 Product, Fit, Orders & Shipping
- 🔁 Returns & Exchanges
- 💳 Payments & Security
- 🛠️ Care Instructions
Need Help?
Need help ASAP? Head over to our Contact Us page and we’ll get back to you as soon as possible.
If we aren’t available, drop us an email and we will get back to you within 12-24 hours!
🧥 Product, Fit, Orders & Shipping
A: Our jackets range from 2XS to 4XL. Each product page includes a detailed size chart to help you find your perfect fit.
A: We recommend using our size guide, found on each product page. Measure your chest and shoulders for the most accurate fit. If you're between sizes, size up for layering.
A: Yes, we offer both genuine leather and premium faux leather options. Each product description clearly mentions the material used.
A: At this time, we do not offer custom tailoring. However, if you're looking for bulk or wholesale orders with custom specifications, contact us directly.
A: We typically process orders within 5–6 business days. Shipping within the US/UK takes 5–7 business days. International orders may take 10–15 business days depending on location.
A: Yes, we ship worldwide! Shipping rates and delivery times vary depending on your location.
A: Once your order ships, you’ll receive a confirmation email with a tracking number and link.
🔁 Returns & Exchanges
A: You can return or exchange your jacket within 14 days of delivery as long as it's unused and in original condition. Return shipping costs may apply.
A: Please contact our support team with your order number and reason for return. We'll guide you through the process.
A: Absolutely! Exchanges are free of charge (excluding shipping) within 14 days of receiving your order.
💳 Payments & Security
A: We accept Visa, MasterCard, Mastero, American Express, Apple Pay, Shop Pay.
A: Yes. Our website uses SSL encryption and secure payment gateways to protect your data.
🛠️ Care Instructions
A: Wipe gently with a damp cloth. Avoid washing or soaking. For stains, use a leather cleaner. Always store in a cool, dry place.
A: Fabric jackets can usually be machine washed (check care label). Faux leather should be wiped clean—avoid heat and moisture exposure.