




Product Features:
Owned and Operated by Crafted Comforts & Handmade Jackets Ltd
At The Handmade Jackets, your satisfaction is our priority. If something is not right with your order, here is exactly how returns and refunds work.
30-Day Returns
You may request a return within 30 days of receiving your order. To qualify, the jacket must be unworn, with all tags intact, and in its original packaging.
How to Start a Return
Email our Customer Support team at sales@thehandmadejackets.com with your order number. We will reply with a return authorisation number and full return instructions.
Who Pays for Return Shipping
Damaged or Incorrect Items
Please inspect your order on arrival. If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery at sales@thehandmadejackets.com or +44-7480370684 so we can arrange a replacement or refund.
Refund Timing
Once we receive and inspect your returned item, we will process your refund to the original payment method within 10 business days. We do not charge restocking fees.
Order Changes & Cancellations
You can modify or cancel an order within 24 hours of placing it, provided it has not entered fulfilment.
Email: sales@thehandmadejackets.com
Phone: +44-7480370684
Support hours: Monday - Friday | 10:00 - 17:00 | London, UK (GMT)
See our full Refund & Return Policy page for details.
We offer free shipping on all orders. There are no hidden shipping charges added at checkout.
Delivery Times
Handling takes 2-7 business days and transit takes 5-7 business days after dispatch, for a total estimated delivery of 7-14 business days. You will receive a tracking number by email once your order ships.
Carriers
We ship with trusted carriers including UPS, DHL, and FedEx, depending on your destination.
See our full Shipping Policy page for details.

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